Contact Information
Our customer service team is here for questions about luggage, bags, packing cubes, orders, and returns. We reply within two business days, and usually sooner.
Best for order photos, warranty questions, and wholesale inquiries.
What we can help with
- Order status, tracking, and address changes before a label is created
- Returns and exchanges for unused luggage and bags
- Fit questions for carry-ons, checked bags, duffels, and backpacks
- Color availability for Luka, Terra, Ambeur, and organizer collections
- Gift cards, VIT Rewards, and corporate gifting
This is our customer service line, not a storefront. Please do not send product returns until you have a return authorization from our team.