Returns and Refund Policy

Updated September 5, 2026

Returns & exchanges

We accept returns or exchanges of unused calpaktraveles items within 30 days from the date of delivery. This covers luggage, bags, packing cubes, toiletry kits, and travel organizers purchased at calpaktraveles.

Returned items cannot show any signs of use, wear, tear, marks, scratches, alterations, or damage. Products must include original packaging, the shipping carton, and uncut hang tags. We reserve the right to reject any return that contains personal items left inside a suitcase, duffel, or packing cube, as that indicates use. Items left inside returned products will not be sent back and may be discarded or donated. Please test fit and compatibility before first use so you remain eligible for a return if a style does not meet your travel needs.

Non-returnable items (unless otherwise noted):

  • Gift cards
  • Personalized or monogrammed luggage and bags
  • Sample sale, flash sale, or other items marked as final sale

International customers may return unused items within 30 days of delivery for a refund or store credit. Refunds include the original product cost plus customs and duties, minus the return shipping fee ($12.95 for bags and accessories, $24.95 for luggage). Personalized items are exempt from returns.

How to return or exchange an order

Email support@calpaktraveles.com or call +1 (555) 019-2854 with your order number. Our team will send prepaid-label instructions when a calpaktraveles return is approved.

You can return or exchange your order for a flat fee of $12.95 for bags and accessories and $24.95 for luggage, deducted from your refund. These return and exchange fees are non-refundable.

Refunds / store credit

Once your return is received and inspected, it is refunded to the original payment method. This may take up to 30 days. We cannot refund anyone other than the original purchaser. Outbound shipping charges are non-refundable.

When you start a return, you may convert the refund to store credit to shop Luka, Terra, Ambeur, and other in-stock styles.

Exchanges

We offer two types of exchanges:

  • Instant exchange: A replacement ships after we confirm the requested color or size is in stock. A temporary $1 authorization may appear on your card until the original item is in transit.
  • Standard exchange: The replacement is processed once the return is in transit back to us.

Gifts

If you are returning a gift, contact us with the order number and note that it is a gift return. Once the return is in transit, store credit is emailed to the gift recipient.

Shipping a return yourself

To return a product using your own carrier, ship to the address provided by our support team. You are responsible for return shipping costs. If you are shipping an item over $75, we recommend adding tracking or insurance. calpaktraveles is not responsible for lost or stolen return packages.

EU right of withdrawal

If you are a customer in the European Union, you may have a legal right to withdraw from an online purchase within 14 days of receiving the order. Email support@calpaktraveles.com and include “EU Right of Withdrawal” in the subject line. Items must still be unused and returned according to the instructions we send.