Privacy Policy
Updated September 5, 2026
1. Overview
This privacy policy applies to calpaktraveles (“we,” “us,” or “our”) when you shop our luggage, bags, packing cubes, and travel accessories, visit our website, or contact customer service. We recognize that privacy is important. This policy explains the personal information we collect and how we use it. If you are a California resident, see the California section below. By using the site or submitting information to us, you understand and consent to the practices described here.
2. Personal information we collect and use
Personal information is information that identifies, relates to, or can reasonably be linked to you. We collect it when you buy travel gear, create an account, join the newsletter, chat with support, or browse the site.
Purchase of goods
When you order carry-ons, checked luggage, duffels, totes, or organizers, we collect name, shipping and billing address, email, phone, items purchased, order comments, and payment details processed by our payment provider. We use this to complete the order, provide shipping updates, and handle returns.
Customer service
When you email support@calpaktraveles.com or call +1 (555) 019-2854, we may collect your name, order number, product details (for example a Luka Duffel color or Ambeur carry-on size), and the reason for your request so we can investigate and respond.
Newsletter and VIT rewards
If you subscribe for emails or join VIT Rewards, we collect name, email, and optional birthday or zip code so we can send product updates, restocks, and sale notices.
Automatically collected information
Our website automatically collects IP address, device type, pages viewed, and referring URL through cookies and similar technologies. We use this to keep the site working, remember bag contents, and understand which collections (Bags, Luggage, Organizers) people shop.
3. Sources of personal information
We collect information from you directly, from your device, from shipping and payment processors, from analytics providers, and from advertising partners when you interact with our ads.
4. How we use personal information
- Fulfill and ship orders of luggage and travel accessories
- Process returns, exchanges, and warranty questions
- Provide customer service by email and phone
- Send order receipts, shipping alerts, and marketing you opted into
- Detect fraud and keep the storefront secure
- Improve merchandising, sizing guides, and collection pages
- Comply with tax, customs, and legal obligations
5. How we share personal information
We do not sell personal information for money. We share information with service providers who help us operate the store: Shopify and payment processors, shipping carriers, email platforms, analytics, and returns logistics. Those parties may only use the information to provide services to calpaktraveles. We may also disclose information if required by law or to protect our rights.
6. Cookies
We use essential cookies for checkout and the shopping bag, analytics cookies to understand site performance, and marketing cookies to measure campaigns. You can control cookies in your browser. Blocking some cookies may affect checkout.
7. Retention
We keep order records as long as needed for accounting, returns, and warranty support, then delete or anonymize them when no longer required.
8. Security
We use commercially reasonable safeguards, including HTTPS and Shopify-hosted checkout. No method of transmission is 100% secure.
9. Children’s privacy
The site is intended for adults 18 and older. We do not knowingly collect personal information from children.
10. California privacy rights
California residents may request to know, access, correct, or delete personal information, and to opt out of sharing for cross-context advertising. To exercise these rights, email support@calpaktraveles.com or use the Do Not Sell My Info page. We will verify your request before fulfilling it. You will not be discriminated against for exercising these rights.
Categories we may collect include identifiers, commercial information (products purchased), internet activity, and inferences about shopping preferences. We use them for the purposes listed above. We do not use sensitive personal information to infer characteristics beyond what is needed to fulfill an order.
11. Nevada, Canada, EEA, UK, and other regions
Residents of Nevada may opt out of the sale of covered information by emailing support@calpaktraveles.com. Canadian residents may request access or correction of personal information. If you are in the EEA, UK, or Switzerland, we process data to perform a contract (your order), with consent (marketing), and for legitimate interests (site security and improvement). You may request access, correction, deletion, restriction, or portability, and you may lodge a complaint with your local authority.
12. Contact
calpaktraveles
Email: support@calpaktraveles.com
Phone: +1 (555) 019-2854
We will respond to privacy requests as required by applicable law.