Shipping Policy

Updated September 5, 2026

Free shipping

Free standard shipping applies to orders over $75 after discounts and before tax, shipped to the contiguous United States. Alaska, Hawaii, U.S. territories, and P.O. boxes may not qualify for the free-shipping promotion and will show available rates at checkout.

Orders under that threshold show carrier rates at checkout. Rates vary by product, weight, and destination—carry-on luggage and checked bags typically ship at a higher rate than packing cubes or toiletry bags.

Processing time

In-stock items usually leave our warehouse within 1–3 business days. Pre-order and made-to-personalize pieces ship according to the date shown on the product page. Inventory is limited; if an item cannot ship, we will email you and refund or replace it.

Carriers and transit

Domestic orders typically ship with major parcel carriers. You receive a tracking link by email when the label is created. Transit estimates are not guarantees. Weather, carrier delays, and remote addresses can add time.

International shipping

Where offered, international checkout displays duties-inclusive or estimated options before you pay. For destinations where we provide DHL Express or similar service, additional fees owed on delivery depend on the option you select. Customs forms list the merchandise (luggage, bags, organizers) and the paid value.

We currently prioritize shipping to customers who can receive parcels in the contiguous U.S. If international checkout is enabled for your address, available methods appear automatically.

Address accuracy

Please confirm spelling, apartment numbers, and postal codes. We are not responsible for delays or lost packages caused by an incomplete or incorrect address. Address changes after a label is created may not be possible.

Lost, stolen, or damaged packages

Risk of loss passes when we hand the shipment to the carrier. If tracking shows delivered but you cannot find the box, check with neighbors and the carrier first, then email support@calpaktraveles.com with photos and your order number. For in-transit damage to hard-shell luggage or bag zippers, keep the carton and contact us within 7 days of delivery.

Sale, gift cards, and oversized items

Promotional pricing does not change the free-shipping threshold unless a campaign says otherwise. Gift cards are typically delivered by email and do not require physical shipping. Oversized luggage sets may ship in more than one carton.

Questions

Email support@calpaktraveles.com or call +1 (555) 019-2854 Monday–Friday, 9am–5pm PT.